Privacy Policy · Syncster

This Privacy Policy explains how Syncster (“Syncster,” “we,” “our,” or “us”) collects, uses, discloses, and protects information when you use the Syncster website, mobile applications, and related services (collectively, the “Service”).

By using the Service, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through:

The Syncster mobile application
The Syncster website
Customer support interactions
Connected brokerage integrations
Subscription and payment services
Features provided through the Service

It does not apply to third-party websites, brokerages, payment processors, or services that have their own privacy policies.

2. Information We Collect

Depending on how you use Syncster, we may collect the following categories of information.

Account Information

When you create an account, we may collect:

Name
Username
Email address
Password (stored in encrypted or hashed form)
Profile photo
Biography
Social links you choose to provide
Country or region
Time zone

Profile Information

You may choose to provide:

Display name
Trading experience
Trading style
Favorite markets
Public profile information
Social media usernames
Educational background (optional)

Profile information you mark as public may be visible to other users.

Trading Information

If you connect a supported brokerage account, Syncster may receive:

Positions
Executions
Orders
Fill prices
Symbols traded
Account balances
Buying power
Historical trades
Portfolio value
Profit and loss information
Performance metrics
Trade timestamps

This information is used to provide journaling, analytics, and performance features.

Subscription Information

If you purchase a subscription, we may receive information such as:

Subscription status
Plan type
Billing dates
Renewal status
Payment confirmation
Transaction identifiers

Payment card numbers are processed by our payment provider and are not stored by Syncster.

Communications

If you contact us, we may collect:

Emails
Support requests
Bug reports
Feature requests
Survey responses
Feedback

Device Information

We may automatically collect:

Device model
Operating system
App version
Language
Time zone
IP address
Approximate location
Crash reports
Performance diagnostics

Usage Information

We may collect information regarding:

Pages viewed
Features used
Session duration
Navigation paths
Search activity
Button interactions
Referral source
App launches

3. Brokerage Connections

When you connect a brokerage account, Syncster receives only the information necessary to provide requested features.

Brokerage credentials are handled through supported integration providers where applicable.

Syncster does not:

Hold customer funds
Transfer customer funds
Withdraw customer assets
Execute trades on your behalf
Provide brokerage services

Disconnecting a brokerage account stops future synchronization but may not remove previously imported data unless requested or required by law.

4. How We Use Information

We may use information to:

Create and maintain accounts
Authenticate users
Operate the Service
Display journal information
Generate trading statistics
Calculate performance metrics
Provide trader profiles
Improve platform features
Respond to support requests
Detect fraud
Prevent abuse
Enforce our Terms
Process subscriptions
Send account notifications
Improve security
Analyze platform performance
Comply with legal obligations

5. Public Information

Certain information may be visible to other users if you choose to share it, including:

Username
Profile photo
Biography
Public trading statistics
Shared trades
Shared performance
Public comments
Public posts

Private journal entries are not displayed publicly unless you explicitly choose to publish them.

6. Analytics

We may use analytics providers to understand how the Service is used.

Analytics may collect information such as:

Screen views
Feature usage
Session duration
Crash events
Device type
Operating system
General geographic region

Analytics data may be aggregated or de-identified.

7. Cookies and Similar Technologies

Our website may use:

Essential cookies
Authentication cookies
Security cookies
Preference cookies
Analytics cookies

Cookies help:

Keep you signed in
Remember preferences
Improve performance
Measure website usage

You can manage cookies through your browser settings, although disabling certain cookies may affect functionality.

8. Sharing Information

We may share information with:

Service Providers

Companies that help us operate the Service, including providers for:

Cloud hosting
Payment processing
Authentication
Customer support
Analytics
Email delivery
Infrastructure

These providers receive only the information reasonably necessary to perform services on our behalf.

Brokerage Integration Providers

Information required to connect supported brokerage accounts may be exchanged with our integration partners to facilitate account connectivity and synchronization.

Legal Compliance

We may disclose information when we believe disclosure is reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Protect users
Protect our rights
Investigate fraud
Enforce our agreements

Business Transfers

If Syncster is involved in a merger, acquisition, financing, reorganization, or sale of assets, user information may be transferred as part of that transaction, subject to applicable law.

9. Data Retention

We retain information for as long as reasonably necessary to:

Provide the Service
Maintain account history
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending on the type of information and legal requirements.

10. Security

We implement administrative, technical, and organizational measures designed to protect personal information.

Examples include:

Encryption in transit where appropriate
Access controls
Authentication protections
Monitoring for unauthorized access
Secure infrastructure practices

No system is completely secure, and we cannot guarantee absolute security.

11. Your Choices

Subject to applicable law, you may be able to:

Access your information
Correct inaccurate information
Update profile details
Disconnect brokerage accounts
Delete certain content
Cancel subscriptions
Close your account

Closing an account may not immediately delete information that must be retained for legal, security, fraud prevention, accounting, or compliance purposes.

12. Marketing Communications

You may opt out of promotional emails by using the unsubscribe link included in those communications.

We may continue sending transactional communications related to:

Account security
Billing
Service updates
Legal notices
Customer support

13. Children’s Privacy

The Service is not directed to children under the age of 18.

We do not knowingly collect personal information directly from children.

If we learn that we have collected such information in violation of applicable law, we will take reasonable steps to delete it.

14. International Users

If you access the Service from outside the United States, you acknowledge that your information may be transferred to and processed in the United States or other jurisdictions where we or our service providers operate.

15. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws, including rights to:

Know what personal information is collected
Access personal information
Request deletion of personal information
Correct inaccurate information
Appeal certain privacy decisions where required by law

Syncster will respond to qualifying requests in accordance with applicable law.

16. Do Not Sell or Share

Syncster does not sell your personal information for money.

If applicable law defines certain disclosures for targeted advertising as a “sale” or “sharing,” users will be provided any rights required by that law.

17. Changes to This Policy

We may update this Privacy Policy periodically. When material changes are made, we will update the Effective Date and provide notice through the Service or by other reasonable means where required.

Continued use of the Service after the revised policy becomes effective constitutes acknowledgment of the updated Privacy Policy.

18. Contact Us

Questions regarding this Privacy Policy may be submitted using the contact information provided on our Contact page.